Insurance Division, Customer Service Representative Associate Position

Customer Service Representative Associate – Japanese Bilingual

Work Hour：Monday through Friday　8:00 AM – 5:00 PM

* 1-hour unpaid lunch break

Saraly：＄22.50-＄27.50（DOE）

We are seeking a **Japanese-English bilingual Customer Service Representative Associate** to join the Insurance Division of a well-established company.

This is a great opportunity for someone who would like to build a career in customer service and insurance while utilizing both Japanese and English on a daily basis.

**Previous customer service experience is not required.** Candidates with general office or professional work experience are welcome to apply.

Job Responsibilities

* Provide customer support by phone and email in both Japanese and English

* Request documents and gather necessary information from insurance providers and related parties

* Assist with insurance claim processing

* Enter and maintain customer and claim information accurately

* Provide general administrative support related to insurance operations

* Communicate with internal teams and external contacts as needed

Qualifications

*Japanese: Fluent / professional-level speaking, reading, and writing

* English: Fluent / professional-level speaking, reading, and writing

Computer Skills

* Basic proficiency with Windows, Microsoft Word, and Excel

* Comfortable using email and internet-based systems

* Typing speed of approximately 30 WPM or higher

Experience

* 1–3 years of general work experience preferred

* Previous customer service experience is **not required**

* Candidates who are organized, detail-oriented, and comfortable communicating with customers are encouraged to apply

Work Schedule

Work Environment

* Supportive and friendly team environment

* Employees work diligently while maintaining a positive and approachable workplace

* Team members are available to provide support when questions arise

* Excellent opportunity to use both Japanese and English in a professional setting

### Compensation

**$22.50 – $27.50 per hour**

Pay will be determined based on experience and qualifications.

Opportunities for future salary increases may be available based on performance and capability.