Updated: 2026/09/05（）
JOB ID: 063106
| Job Category | Customer Service |
|---|---|
| Job Type | Permanent |
| Employment Type | Full time |
| Working Type | Onsite |
| Visa Sponorship | No |
| Education Level | All Education Levels |
| Experience Level | Entry Level |
| Salary Range | $46800 - $57200 | Job Location | Costa Mesa, CA, USA |
Customer Service Representative Associate – Japanese Bilingual
Work Hour：Monday through Friday 8:00 AM – 5:00 PM
* 1-hour unpaid lunch break
Saraly：＄22.50-＄27.50（DOE）
We are seeking a **Japanese-English bilingual Customer Service Representative Associate** to join the Insurance Division of a well-established company.
This is a great opportunity for someone who would like to build a career in customer service and insurance while utilizing both Japanese and English on a daily basis.
**Previous customer service experience is not required.** Candidates with general office or professional work experience are welcome to apply.
Job Responsibilities
* Provide customer support by phone and email in both Japanese and English
* Request documents and gather necessary information from insurance providers and related parties
* Assist with insurance claim processing
* Enter and maintain customer and claim information accurately
* Provide general administrative support related to insurance operations
* Communicate with internal teams and external contacts as needed
Qualifications
*Japanese: Fluent / professional-level speaking, reading, and writing
* English: Fluent / professional-level speaking, reading, and writing
Computer Skills
* Basic proficiency with Windows, Microsoft Word, and Excel
* Comfortable using email and internet-based systems
* Typing speed of approximately 30 WPM or higher
Experience
* 1–3 years of general work experience preferred
* Previous customer service experience is **not required**
* Candidates who are organized, detail-oriented, and comfortable communicating with customers are encouraged to apply
Work Schedule
Work Environment
* Supportive and friendly team environment
* Employees work diligently while maintaining a positive and approachable workplace
* Team members are available to provide support when questions arise
* Excellent opportunity to use both Japanese and English in a professional setting
### Compensation
**$22.50 – $27.50 per hour**
Pay will be determined based on experience and qualifications.
Opportunities for future salary increases may be available based on performance and capability.
