Logistics Coordinator

Location: Houston, TX On-site (U.S.)

Employment Type: Full-Time

Saraly Range: 60-63K/year with Bonus eligibility

Benefits：Comprehensive benefits are provided including Health Dental, Vision insurance, 401K and more

About the Company

A well-established global manufacturer is seeking a Customer Service / Supply Chain Coordinator to support end-to-end order management and customer service operations. This role is ideal for a detail-oriented professional who enjoys working in a fast-paced, international environment while collaborating with customers, logistics providers, manufacturing sites, and internal teams.

Position Summary

This position is responsible for managing the complete order-to-cash process, ensuring on-time and accurate order fulfillment, invoice accuracy, and excellent customer service. The successful candidate will work closely with cross-functional teams to support supply chain operations, resolve order issues, and maintain strong customer relationships.

Key Responsibilities

• Manage customer orders from order entry through invoicing and delivery.
• Ensure timely and accurate order processing while supporting On-Time In-Full (OTIF) performance goals.
• Serve as the primary point of contact for customers, sales teams, manufacturing facilities, warehouses, and logistics providers.
• Monitor and troubleshoot ERP system issues affecting order processing, shipments, or invoicing.
• Coordinate electronic customer orders (EDI) and maintain accurate customer master data.
• Prepare commercial and proforma invoices for international shipments, including Letters of Credit, bank drafts, and advance payment transactions.
• Ensure compliance with Incoterms, pricing policies, and customer order requirements.
• Coordinate customs documentation and shipping paperwork in compliance with U.S. and international trade regulations.
• Collaborate with multiple distribution centers and manufacturing sites to optimize shipment planning.
• Maintain accurate customer records and prepare reports as needed.
• Support continuous improvement initiatives within the Supply Chain organization.

Qualifications

Required

• High School Diploma or equivalent.
• 2–4 years of experience in Customer Service, Logistics, Supply Chain, or Order Management.
• Experience supporting B2B, retail, and customer fulfillment operations.
• Working knowledge of logistics, distribution, and supply chain processes.
• Experience using ERP systems.
• Strong communication and interpersonal skills.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks and meet deadlines with minimal supervision.
• Ability to maintain confidentiality and handle sensitive business information professionally.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.

Preferred

• Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
• Experience with Microsoft Dynamics NAV or similar ERP systems.
• Consumer Packaged Goods (CPG) customer service or supply chain experience.
• Experience supporting international shipping, import/export documentation, or customs compliance.