Sales Operation Specialist

COMPANY: Game Industry

TITLE: Sales Operation Specialist/Manager

SALARY:$75K～$95K Exempt *Depends on experience

WORK STYLE: 3 days at the office @Burlingame, CA

Hours of Operation: 7.5h core time: 11am-4pm

——————-

Sales Operation Activities

Provides professional arrangement to Sales Department, Sales Reps and Accounts, and oversees and works

closely with 3rd party warehouse. Also, taking functions of managing and inputting customer orders and

ensuring a high level of customer service/support. 

Job Responsibilities

·       Manage all order processing related duties from purchase order receipt to final delivery to

customer. Duties include: order entry, invoicing, new release/backorder/inventory

management, shipment follow-thru and processing returns/credit memos.

·       Sales support including customer/rep updates, managing retailer web portals, programs,

Initiatives and item set-ups.

·       Investigate/provide shipping documents in the event of shortages, deductions or unpaid

invoices from customers.

·       Attend and assist in the preparation of retailer trade/manager shows to support sales

activities.

·       Manage EDI shipment/invoice process.

Build relationships with customers and sales reps.

·       Must work and communicate well with customers, sales/marketing/PR/social staff as well as

various inter-company offices in North America, Japan and Europe.

·       Digital sales forecasting/entering sales/ analyzing trends / creating and presenting a report to the team and a headquarter in Japan.

·       Basic office administrative duties.

Reporting

·       Weekly reporting (sales, sell-thru, ship details, etc.)

·       Monthly reporting (package/digital sales, distribution claim, etc.) 

Required skills / knowledge:

1. 2 years+ Industry experience in Sales, Operations, Customer Service or related work.

2. Bachelor’s degree from an accredited four-year college or university (preferable).

3. Excellent oral and written communication skills, time management skills, and the ability to

   generate creative solutions.

4. SAP experience preferred.

5. Proficient with Microsoft Office.(Strong Excell skills), Photoshop and Web experience a plus.

6. Japanese language skills.

7. Some domestic travel required.