Role: Technical Sales & Service Engineer (Japanese bilingual Preferred)
Location: Norcross, GA
Salary: $80,000–$90,000 per year
Work Type: Full-time, On-site
Benefits:
- Health insurance (employee only; no dental or vision)
- Company car for commuting
- Fuel costs covered by the company
Position Overview
This role blends hands-on technical work with customer-facing sales responsibilities. You’ll support customers by understanding their equipment needs, proposing appropriate machine specifications, and providing on-site commissioning and basic maintenance. Because products are fully made-to-order, this position suits someone who enjoys problem-solving, technical discussions, and working closely with customers from specification to delivery.
Training will be conducted at headquarters for a minimum of one month, so an interest in Japan and comfort with hands-on, physical work is important.
Key Responsibilities
- Sell custom-built electrical and mechanical equipment
- Conduct on-site test runs, setup, and basic maintenance
- Understand customer requirements and estimate suitable specifications (strength, temperature, etc.)
- Diagnose and troubleshoot technical issues
- Guide customers through solutions via phone, email, or chat
- Escalate complex issues to internal teams in Japan and Vietnam
- Maintain accurate issue logs, reports, and technical documentation
- Manage multiple open issues and follow up to ensure full resolution
- Build positive, long-term relationships with clients
- Travel for business as needed
Qualifications
Must Have
- 1–2+ years of experience in a technical support, field service, or technical sales environment
- Ability to support sales of electrical/mechanical products
- Comfortable performing on-site commissioning and basic maintenance
Preferred
- Education or hands-on background in electrical or mechanical systems
- Strong technical aptitude (hobby-level experience such as working on cars is welcome)
- Comfortable with physical work during training (inspection, assembly support)
- Japanese language skills and willingness to train at headquarters for at least one month
To apply please email your resume to latanaka@pasona.com