Order Management Specialist

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and experience
• Strong English communication skills (reading, writing, presenting)
• Proficiency with Microsoft Office (Windows, Word, Excel)
• Ability to analyze and understand technical and business documents (contracts, purchase orders, reports)
• Physical requirement: ability to occasionally lift and move up to 30 pounds
• Must be able to work overtime when needed

Responsibilities:

• Process customer orders (EDI, email, fax) with accuracy and timeliness
• Issue invoices and track open order status against reports
• Monitor inventory levels and track shipments with logistics team
• Support EDI and product data synchronization, resolving issues proactively
• Communicate with customers regarding order discrepancies, shipping delays, and resolution of issues
• Provide excellent customer service, ensuring inquiries are handled promptly
• Report incidents and issues to management in a timely manner
• Comply with federal, state, and local requirements, including product recall processes
• Contribute to process improvements and team efforts

This description outlines the primary duties but is not an exhaustive list. Additional responsibilities may be assigned.

To apply, please send resume to abutterfield@pasona.com