Promotions Coordinator / Marketing Coordinator (Honolulu, HI)
Overview
We are seeking a bilingual Japanese-English Promotions Coordinator / Marketing Coordinator to support marketing campaigns and promotional activities for cardholders in Hawaii. This role is a great fit for someone who enjoys planning and coordinating promotions, working with external partners, and analyzing market trends, while contributing to high-quality customer experiences.
Key Responsibilities
Marketing & Promotional Campaigns
- Plan, negotiate, and coordinate marketing campaigns, promotions, and advertisements
- Support promotional campaigns with merchant partners and internal teams
- Maintain promotional and advertising tools such as website content and mobile application products
- Create flyers and promotional display materials for customer-facing locations and merchant use
Market Research & Reporting
- Research and analyze market trends in Hawaii
- Collect and report key figures and market information (e.g., Japanese visitor trends, merchant sales and transaction data)
- Coordinate and prepare monthly marketing activity reports
Partner & Stakeholder Coordination
- Serve as a point of contact and help maintain strong relationships with key stakeholders such as travel agencies, publishers, and major merchants
- Act as a mediator when handling concerns or complaints between merchants and customers
- Coordinate work-related activities and support smooth communication across teams
Additional Duties
- Support information security and compliance-related tasks as needed
- Perform other duties as assigned by management
Qualifications
- High school diploma or GED (or equivalent combination of education and experience)
- Fluent in both spoken and written Japanese and English
- Basic knowledge of the travel industry preferred
- Strong knowledge of Hawaii and the Hawaiian Islands is a plus
- Basic knowledge of the credit card industry is preferred
- Strong communication, organization, and multitasking skills
- Ability to handle confidential information with professionalism and discretion
Work Environment / Additional Information
- Office-based role in Honolulu
- Some local travel may be required (occasionally on personal time)