Seeking four full-time, customer-oriented professionals to join our team in Waikiki. This position is ideal for individuals who enjoy providing high-quality hospitality in a Japanese-style service environment while supporting travelers from Japan and around the world.
Employment Type
Full-time (40 hours per week)
5 days per week, including weekends and holidays
Work Schedule
Shift-based schedule aligned with lounge hours (9:00 AM – 6:00 PM)
Must be available for both shifts:
Early Shift: 8:45 AM – 5:15 PM
Late Shift: 10:00 AM – 6:30 PM
Compensation
Annual Salary: $41,600
Hourly Rate: $20.00
Paid bi-weekly
Salary Review: Once a year (based on performance)
Bonus: Once a year (based on performance and company results)
Key Responsibilities
Provide exceptional customer service throughout the lounge
(reception, standing counter, and seated desk service)
Assist customers with inquiries related to:
Cards
Partner merchants
Local tourism and travel information
Arrange services such as:
Optional tours
Restaurant reservations
Rental cars
Spa bookings
Handle emergency support cases:
Lost or stolen cards
Sudden illness or injury
Card insurance-related inquiries
Perform administrative tasks including data entry and filing
Qualifications
Work Authorization:
Must be legally authorized to work in the U.S. (U.S. citizen, Permanent Resident/Green Card holder, or valid work authorization).
Visa sponsorship is not available.
Language Skills:
Fluent in Japanese and English
Japanese proficiency must include polite/business-level communication (keigo), reading, and writing
Computer Skills:
Basic PC skills required (Windows / Microsoft 365)
Personal Attributes:
Strong customer service mindset inspired by Japanese hospitality
Team-oriented with a cooperative and positive attitude
Prior customer service experience is a plus, but not required
Benefits
Health Insurance (HMSA / PPO):
Medical / Dental / Vision / Prescription
401(k):
Transportation Allowance:
Full reimbursement for monthly The Bus or Biki bike passes
For car commuters: 50% parking fee reimbursement
No double benefits
Time Off
Vacation Leave:
6.67 hours per month until the 5th year of employment