Ground Service Agent (Passenger Service) – Japanese Bilingual Preferred
Job Category
Customer Service
Job Type
Permanent
Employment Type
Full time
Working Type
Onsite
Visa Sponorship
No
Education Level
No Education Required
Experience Level
Entry Level
Salary Range
$40000 - $45000
Job Location
Dallas, TX, United States
Ground Service Agent (Passenger Service) – Japanese Bilingual Preferred
Location: Dallas/Fort Worth International Airport (DFW)
A leading international airline is seeking a Japanese-English bilingual Ground Service Agent to provide high-quality passenger services at DFW Airport. This role is ideal for candidates with airline, travel, or hospitality experience who enjoy supporting international travelers.
Key Responsibilities
Assist passengers with check-in, boarding passes, and travel document verification
Support boarding and gate operations, including announcements
Assist arriving and connecting passengers, including Japanese-speaking customers
Provide professional customer service during delays, cancellations, and rebookings
Coordinate with airline and airport teams to ensure smooth daily operations
Attend training programs and support short-term assignments at other U.S. airports
Work Schedule
Full-time, shift-based (40 hours/week)
Typical shift: 6:00 AM – 2:00 PM (may vary by season)
Must be flexible to work weekends and holidays
90-day probationary period
1-year contract with potential for permanent employment
Compensation & Benefits
Hourly pay: $19.00 – $22.00 (DOE)
Performance-based bonus
Medical, dental, and vision insurance
401(k) retirement plan
Airline travel benefits (standby flights)
Paid sick leave and vacation
Qualifications
Legal authorization to work in the U.S.
Fluent in English; Japanese language skills preferred
Customer service or hospitality experience preferred (airline experience a plus)
Strong communication skills and hospitality mindset
Ability to remain calm in fast-paced or irregular operations