Industry:
Electronics Manufacturing / SMT Automation Equipment
Location:
In-Office with Travel (Customer Sites across the U.S. & Canada)
Travel Requirement:
Approximately 25%
Job Overview
Our client is seeking a Field Service Engineer to support the installation, maintenance, troubleshooting, and optimization of surface mount technology (SMT) automation equipment. This role is essential to ensuring customer satisfaction through high-quality technical service and effective communication between customers and internal engineering teams.
Responsibilities
- Perform on-site installation, configuration, and commissioning of SMT automation systems
- Execute equipment retrofits, upgrades, and custom modifications
- Diagnose and resolve mechanical, electrical, software, and process-related issues on-site and remotely
- Provide timely technical support to minimize equipment downtime
- Deliver operator and maintenance training to customer personnel
- Advise customers on best practices for process optimization, preventive maintenance, and system efficiency
- Collect and analyze technical data to support troubleshooting and continuous improvement
- Prepare detailed service reports and technical documentation
- Act as a technical liaison between customers and internal engineering teams
- Communicate effectively with both technical and non-technical stakeholders
Required Qualifications
- Associate’s Degree or Bachelor’s Degree in Engineering (Mechanical, Electrical, or related field preferred)
- Experience with SMT automation equipment strongly preferred
- Strong mechanical and electrical troubleshooting skills
- Ability to read and interpret electrical schematics, mechanical drawings, and mechatronic diagrams
- Working knowledge of Windows-based operating systems, software installation, and system configuration
- Basic understanding of networking concepts
- Strong problem-solving skills with a customer-focused mindset
- Ability to work independently and collaboratively in a team environment
- Willingness and ability to travel up to 25%
- Ability to perform hands-on equipment service at customer sites
This job description is intended to outline the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Additional tasks may be assigned as business needs evolve.