Customer Service/Lounge Staff-Japanese Bilingual

Position

Lounge Staff (Customer Service)

Job Overview

We are looking for friendly and service-oriented Lounge Staff to join our team in Hawaii. This role is ideal for individuals who enjoy providing excellent customer service in a relaxed yet professional lounge environment. You will support guests visiting the lounge and assist with daily operations.

Work Location

• Waikiki
• Ala Moana
• Candidates must be able to work at both locations.

Salary

USD $19–21 per hour

Compensation will be determined based on skills and experience.

Working Hours

Shift-based schedule according to lounge operating hours (10:00 AM – 8:00 PM)

*Part-time considerable. 

• Early Shift: 9:00 AM – 6:00 PM (1-hour break included)
• Late Shift: 11:30 AM – 8:30 PM (1-hour break included)

Please note that working hours may be subject to change.

Job Responsibilities

Main Duties: Lounge Operations

• Welcoming and assisting guests at the lounge reception
• Maintaining the lounge environment (cleaning, organizing, restocking supplies)
• Handling stroller and umbrella rentals, as well as luggage storage
• Data entry and simple reporting tasks using Excel or similar tools

Additional Duties: Customer Inquiries & Support

• Providing information on campaigns and promotions
• Distributing and explaining promotional materials
• Assisting customers with credit card theft or loss, including immediate reissuance support
• Explaining credit card usage, reward points, and overseas travel insurance/benefits

Qualifications

• Able to work at both Waikiki and Ala Moana locations
• Transportation allowance provided (bus pass or parking reimbursement, up to a limit)
• Availability to work on weekends (Saturday and/or Sunday is highly preferred)
• Flexible to work both early and late shifts
•  Available for full-time work (5 days per week) preferred but Part-time can be considered
• Bilingual: Fluent Japanese and conversational English
• Must have valid work authorization in the U.S.
• Candidates with OPT (recently started or starting soon) are welcome to apply