Catering Service Operations Manager – Japanese Bilingual

Operations Manager

Overview

A well-established inflight catering and hospitality operation in New York is seeking an Operations Manager to oversee non-culinary, end-to-end operations. This hands-on role focuses on daily execution, cost control, logistics coordination, airline communication, and compliance in a highly regulated environment. The position also provides operational support to an affiliated restaurant as needed.

Key Responsibilities

• Manage non-culinary operations for inflight meal services
• Ensure daily production, delivery, and airport logistics run smoothly
• Conduct menu- and recipe-level cost analysis and manage purchasing
• Serve as the primary contact for airline partners and coordinate menu changeovers
• Oversee drivers, facilities, and equipment maintenance
• Support hiring, training, and performance management
• Maintain compliance with airline hygiene, safety, and audit requirements

Qualifications

• 3+ years of operations management experience (food service, catering, airline, or logistics preferred)
• Strong cost control and vendor management skills
• Ability to manage multiple stakeholders in a fast-paced environment
• Flexible schedule availability
• Bilingual in English and Japanese

Benefits

• Paid vacation and sick leave
• Health insurance (partial employer contribution)
• Employee meals and discounts

Disclaimer: This is a sample, anonymized job description prepared for recruitment and advertising purposes only. Actual role details may vary depending on client requirements.