Join our team in Hawaii and become part of a brand known for its curated fashion and exceptional customer service. We are seeking a passionate and experienced Assistant Manager who can lead by example and ensure smooth day-to-day operations. This role functions as the right hand to the General Manager and plays a vital part in driving sales, supporting staff, and maintaining the premium in-store experience our customers expect.
Key Responsibilities
Leadership & Operations
Act as the acting manager when the General Manager is away
Oversee daily operations including store opening and closing (Key Holder duties)
Maintain cash drawers, calculate daily deposits, and oversee register functionality
Coordinate and manage staff work shifts
Ensure merchandise is regularly replenished and mannequins are kept updated
Assist in floor and visual merchandising under the direction of the Buyer and General Manager
Customer Experience
Provide exceptional customer service and promptly resolve any customer concerns or complaints
Build and maintain strong relationships with clients, cultivating a loyal customer base
Handle in-store conflict resolution and escalate personnel issues to HR or senior management when necessary
Sales & Product Expertise
Lead by example with strong selling skills that inspire and guide the Sales Stylists
Monitor and communicate individual sales goals and provide coaching to support performance
Maintain deep knowledge and enthusiasm for our designers and seasonal collections
Loss Prevention & Inventory
Be vigilant on the sales floor to minimize loss prevention risks
Organize and execute semi-annual inventory counts
Qualifications
Fluency in Japanese and English (both written and verbal) is required.
Experience in luxury retail, preferably in apparel
Proactive, positive, and adaptable attitude
Strong interpersonal, leadership, and communication skills
Highly organized with great attention to detail
Ability to work on your feet for extended periods (up to four hours)
Physically able to:
Reach, bend, lift (up to 15 lbs)
Move rolling clothing racks (up to 30 lbs)
Use stairs as needed
To apply, please send resume to tsakiyama@pasona.com