Sales Support for Inside Sales and Operation Team

Sales Support, Inside Sales & Operations

Location: Erlanger, KY

Compensation: $50,000–$55,000/year, based on qualifications and experience

Hours: Monday–Friday, 8:30 AM–4:40 PM

Employment Type: Full-time, Onsite

※Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application. ※

Company Overview

A growing U.S. subsidiary of a Japan-based manufacturer specializing in DC tightening and fastening tools used across automotive, aerospace, industrial, and other manufacturing applications. The company supports customers throughout the United States through its direct operations and distributor network.

Position Summary

This newly created position supports inside sales and operations through customer service, order processing, logistics coordination, and administrative support. The role works closely with customers, distributors, U.S. offices, and the Japan headquarters to ensure accurate and timely order fulfillment.

Key Responsibilities

• Respond to customer and distributor inquiries regarding RFQs, pricing, product availability, and delivery schedules.
• Support sales activities across multiple U.S. offices and coordinate order status and deliveries with Japan headquarters.
• Assist distributors with urgent requests, shipping issues, and other customer service needs.
• Prepare repair quotations for the Service Department.
• Review customer purchase orders for item, quantity, pricing, and other details.
• Create and process Sales Orders, Purchase Orders, and invoices in QuickBooks.
• Monitor import/export shipments and follow up on delayed or missing deliveries.
• Coordinate with freight carriers to resolve shipping issues.
• Support shipping/receiving activities and maintain accurate shipping records.

Qualifications

Required:

• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Self-starter able to understand overall goals, independently plan and execute tasks, and confirm results.
• Ability to lift boxes weighing up to 25 lbs.
• Must be currently authorized to work in the United States. No visa sponsorship is available for this role.

Preferred:

• Bachelor’s degree.
• 1–2 years of sales support or coordinator experience.
• QuickBooks experience; training can be provided.

Other Details

• Reports directly to the Inside Sales Manager.
• Medical, dental, and vision insurance with 100% of the employee premium currently covered by the employer.
• Life insurance and 401(k).
• Background check and drug screening required in accordance with applicable laws.

※This role may include additional responsibilities as needed based on business needs. ※