Customer Service and Operations Supervisor

Customer Service and Logistics Opearation Specialist or Supervisor

Location: Phoenix, AZ

Work Style: Hybrid

Employment Type: Full-Time, Permanent

Salary Range: $60,000–$65,400 annually

Seeking a Customer Service/Operations Specialist or Supervisor to handle international freight forwarding operations, shipment coordination, hazmat documentation, and regulatory compliance. Supervisor level includes SOP development, process improvement, and team leadership.

Key Responsibilities

• Manage import/export and domestic freight operations
• Track and update shipment status
• Coordinate carriers, routes, and logistics
• Prepare hazmat documentation; ensure compliance (DOT, IATA, IMDG)
• Communicate with customers, vendors, and internal teams
• Negotiate costs with subcontractors
• (Supervisor) Lead SOP creation, efficiency projects & team training

Qualifications

• Bachelor’s degree
• Specialist: 2–3 yrs international freight forwarding experience
• Supervisor: 3–5+ yrs incl. leadership
• Knowledge of AES, ISF, IMO, hazmat regulations
• Strong communication & organizational skills
• MS Office or Google Workspace proficiency
• English required, Chinese a plus