Position: Customer Serrvice/Sales Specialist – Automotive Parts
Location: Dallas, TX
Work Style: Onsite
Work Hours: 8:00 am – 5:00 pm
Salary Range: Base 75,000-85,000/year
Company：
A long-established Japanese Tier II Auto Parts manufacturer with a strong global presence, dedicated to innovation, quality, and sustainable growth. With decades of experience and international operations, the company continues to expand while maintaining a reputation for reliability and excellence.
Job Summary:
This position is primarily responsible for maintaining productive relationships with the company's existing customers from a sales and service perspective. Works closely with all departments to resolve customer issues and facilitate related activities.
Duties/Responsibilities:
- Act as primary sales communication window for customers, respond to customer inquiries and complaints, follow up on accounts receivables, and understand customer needs — be the voice of the customer internally, driving internal actions.
- Work closely with quality, engineering, accounting and other internal departments to resolve customer issues and other commercial related decisions/activities.
- Understand the core principles and essential concepts behind Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP).
- Understand the integration of APQP/PPAP with core quality tools like QFD, FMEA, and Control Plans.
- Learn to identify APQP/PPAP methodologies in new product development, aligning practices with industry standards.
- Recognize the specific roles and contributions within an organization concerning APQP and PPAP adherence.
- Maintain and develop relationships by understanding customer current and future needs.
- Prepare quotations and commercial price negotiations with management direction and strategy, based on incoming RFQ’s/online portals, ensure customer requirements concur with negotiated delivery dates, and are aligned with customer service firm and forecasted information.
- Follow customer changes while facilitating price negotiations and assisting customer service with volumes, forecasting, critical delivery issues, etc.
- Plan customer visits, both current and potential to manage needs and expectations.
- Prepare and compile sales-related data (sales, sales plans, etc.) and customer submission materials (presentations, etc.)
- Market research as needed to identify new customers, industry trends, competitive analysis, etc. Market knowledge of automotive and residential A/C markets a plus.
- Other duties may be assigned as needed.
Qualifications:
- Education: Prefer Degree in a related Engineering/Technical field
- Experience: 4- 5 years’ experience in automotive parts manufacturing industry sales, material control and/or purchasing functions.
- Knowledge, Skills and Abilities: ERP knowledge, Six Sigma processes.
- Advanced Microsoft Office
- Advanced Communication & Negotiation Skills
