Chinese Bilingual Outside Sales Associate

Essential Job Functions

•   Meets the monthly and annual sales quota as designated by the manager.

•   Visits customers and potential customers to provide support, information, and sell Company’s products 

•   Cooperates with accounting department to assure the collection of payment in a timely manner.

•   Maintains high levels of customer satisfaction by providing excellent service and building rapport; resolves issues in a timely manner and escalates to the management as needed.

•   Collaborates with purchasing departments, warehouse, and other involved parties to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.

•   Coordinates urgent deliveries with the customer to accommodate their needs.

•   Travels to other locations to meet with clients as needed

•   Educates customers on how the products or services can benefit them.

•   Inputs and updates orders within the Company database in a timely manner.

•   Maintains and safely navigates the Company vehicle as per the Company Vehicle Policy.

•   Participates in the weekly sales meetings.

•   Attends semiannual inventory count on designated day, possibly on a weekend.

•   Attends Company events and functions outside of normal working hours.

•   Performs other duties as assigned.

Physical Requirements

•   Able to drive for a majority of the daily working hours.

•   Able to travel within or outside of Illinois as needed.

•   Able to talk, hear, walk, stand, smell, taste, reach, bend, kneel, and lift up to 25 pounds frequently and 40 pounds occasionally.

•   Able to use the phone for extended periods of time.

•   Working Conditions

•   Working Conditions

o   Noise Level: Normal to loud 

    Location: Indoor in the office or at customer sites (restaurants, wholesalers, distributors, etc.), travelling

Other Requirements

•   Business level English and Chinese bilingual is highly preferred. 

•   Business level Korean, Japanese, Vietnamese, or other Asian language is considered.

•   Maintains a valid driver’s license and a clean driving record.

•   Maintains a positive attitude.

•   Able to work independently and as a team.

•   Able to adapt to frequent changes in assignments and workload

•   High school diploma required; AA and above strongly preferred.

•   Experience in food industry, preferably in Japanese food industry is highly preferred. 

Knowledge and Skills

•   Demonstrates strong organizational skills and attention to detail.

•   Possesses basic mathematical knowledge such as markups, discounts, counting inventory, weight and measurement conversions, combining, etc.

•   Has strong customer service and problem-solving skills.

•   Has strong communication and interpersonal skills.

•   Demonstrates basic Microsoft Office proficiency.

•   Knowledge of ERP systems, especially Microsoft NAV, highly preferred.

•   Knowledge of Japanese foods and liquors strongly preferred.