Japanese Speaking Customer Service Representative – Call Centre

Japanese Speaking Customer Service Representative – Call Centre

Location: Toronto, Ontario (Queen St W × Dufferin St)

Job Type: 1 year Temp (with possibility of extension)

Compensation: $22/hour

Hours: 24-30 hours/week (4-5 days in the office, Monday to Sunday)

Shift Examples:

9:00am to 4:00pm or 1:00pm to 8:00pm with one hour unpaid break (Daylight Saving Time)*

8:00am to 3:00pm or 12:00pm to 7:00pm with one hour unpaid break (EST)*

About the Company

Our client is a growing service provider specializing in customer support solutions for various businesses, delivering high-quality and tailored services.

About the Role

We are currently seeking a Japanese-speaking Customer Service Representative to join our client’s team in Toronto.

You will act as the first point of contact for customers, handling inquiries through the company’s main phone line and providing professional support.

This role is different from a typical high-volume call centre position. In addition to managing incoming calls, you will be responsible for a variety of tasks, including email communication and general administrative support.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Provide professional and high-quality customer service in Japanese.
• Accurately enter and maintain customer information in internal systems.
• Provide customers with information about product terms and conditions.
• Support general administrative tasks and other duties as assigned.

Requirements

• Fluent in Japanese (spoken and written).
• Strong interpersonal and communication skills.
• Confident, reliable, motivated, and goal-oriented.
• Team player with excellent cooperation skills.

Why Join?

• Be part of a growing team within a newly established and expanding organization.
• Take on a dynamic and well-rounded role that goes beyond typical call centre responsibilities.
• Serve as a key point of contact, playing an important role in supporting customers and representing the company.
• Work in a collaborative, small-team environment where your contributions make a real impact.
• Convenient location in Toronto (Queen St W & Dufferin St area).

Additional Information

This is an existing vacancy. Pasona uses artificial intelligence (AI) on a limited basis to streamline certain aspects of the recruitment process. No hiring decisions are made using AI. Pasona prioritizes the human element of interviewing and engaging with candidates.