We are currently partnering with a client in the manufacturing industry that is seeking a Customer Service Representative to join their team in Rome, GA. This position plays a key role in supporting customer communication, order processing, and cross-functional coordination to ensure smooth operations and high customer satisfaction.
This is a great opportunity for someone who enjoys working in a collaborative environment, managing customer relationships, and contributing to supply chain and order fulfillment processes. Japanese language skills are highly valued due to interaction with international stakeholders.
Industry: Manufacturing
Benefits: Comprehensive benefits package available (details to be provided during interview process)
Location: In-Office (Rome, GA)
Required Qualifications
- Bilingual in Japanese and English preferred
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Ability to work cross-functionally with internal teams and external partners
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with ERP/EDI systems (Navision, Gentran preferred but not required)
- Ability to work in an office setting with occasional exposure to warehouse conditions (dust, temperature changes, etc.)
- Must be able to maintain professionalism and adapt to customer needs
- Ability to work standard business hours and adjust based on business needs
Responsibilities
- Enter and manage customer orders (current and future)
- Coordinate order processing and communicate with warehouse for fulfillment
- Maintain customer releases and support forecasting activities
- Manage EDI transactions including orders, forecasts, and ASNs
- Create and update sales orders from multiple input channels (EDI, email, fax)
- Monitor inventory demand and identify urgent (“hot”) parts
- Maintain accurate customer and parts information
- Generate invoices and match with shipment documentation
- Communicate with customers to clarify order or part details
- Update and manage customer contracts within ERP system
- Monitor forecast data and investigate deviations with customers
- Support product planning and inventory control activities
- Coordinate plating and rework processes with external vendors
- Participate in cross-functional planning meetings
This job description is a general overview and may not include all responsibilities and requirements.