Sales Manager – Air & Ocean Freight
Industry: International Logistics / Freight Forwarding
Job Location: Wooddale, IL
Working Model: Onsite
An international freight forwarder is seeking a Sales Manager for its Air & Ocean Freight Department. This position will be responsible for driving business growth by developing new customers and expanding existing accounts.
The Sales Manager will oversee up to four team members and report directly to the General Manager. This role requires a strong sales background in international freight forwarding and the ability to lead business development initiatives while ensuring excellent customer service and operational coordination.
Key Responsibilities:
Sales & Business Development
- Develop new business opportunities and acquire new customer accounts
- Expand and manage relationships with existing customers to grow revenue
- Prepare customized proposals and pricing strategies to secure new freight opportunities
- Negotiate rates and service terms with customers to close profitable deals
- Monitor market trends, spot rates, and competitor activities to adjust sales strategies
- Provide weekly sales reports, pipeline updates, and revenue forecasts to management
- Visit customers, vendors, and ports as necessary to support business development
- Build and develop a high-performing freight brokerage operation and support team growth
Operations & Customer Service
- Collaborate with ocean carriers, airlines, warehouses, carriers, dispatch, and operations teams to ensure smooth freight execution
- Coordinate with customs brokers and U.S. Customs when necessary
- Monitor and resolve customer service issues reported by staff
- Communicate delays or service issues to customers and provide solutions
- Record and track issues such as late deliveries, claims, or damages in the company system
- Manage accounts payable and receivable, including following up on overdue invoices
- Assist in collecting outstanding customer payments
- Help develop and implement operational procedures and process improvements
- Track departmental expenses and ensure operations remain within budget
- Support sales initiatives and report department performance to management
Qualifications
- Bachelor’s degree preferred; equivalent work experience will be considered
- 3+ years of direct sales experience in air and ocean freight forwarding
- Strong communication and negotiation skills
- Proficiency in English (spoken and written) required
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Valid driver’s license required
To apply: Please email your resume to nkagaya@pasona.com.
Note: This is a summarized description. A detailed version will be provided later.