IT Support Engineer -Japanese bilingual

*Japanese language skills are required.

Location: San Jose, CA

Salary: $55K-100K DOE

Work hours: 9am-5pm plus overtime depending on clients' needs

Responsibilities

• Configure internal-office server, PC, network, telephony hardware, and software for customers.

• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.

• Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.

• Provide supports of server, PC, network, telephony hardware, and software administration to customers.

• Perform installation and troubleshooting at site. (Required business trip.)

• Compose and issues work records and project records of installation and configuration for each customer.

• Report and archive actual solution and countermeasure of troubleshooting for future reference.

• Report the status of each project and troubleshooting progress to your team/project leader.

• Perform product research and market trend analysis as requested by your team leader.

• Draft proposal and/or quotation for customers as requested by your team leader.

• Control projects, vendors and sub-contractors for delivery and completion of projects on time.

Technical Qualifications

Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet the customer’s requirement.

• Microsoft, Citirx, VMware and other major software vendor's product.

• Cisco, Fortinet, Palo Alto and other major network vendor’s devices.

• Unix/Linux, Windows server operation and maintenance.

• Security software and solutions for servers and PCs.

• Local and Wide Area Network technologies.

• Virtualization and storage technologies.

Requirements

• Bilingual in Japanese and English (business level or higher).

• Experience in IT Help Desk / Technical Support for customers.

• Experience with server, PC, network, and telephony hardware/software installation, configuration, and troubleshooting.

• Experience providing on-site and remote technical support.

To apply please email your resume to myamamoto@pasona.com