IT Support Specialist – Restaurant Operations

Help Bring Authentic Japanese Omusubi to the U.S.

Are you passionate about technology, hospitality, and building something meaningful from the ground up?

We are launching a unique Japanese omusubi brand in the United States, rooted in tradition, care, and the spirit of omotenashi — sincere, heartfelt hospitality. As we expand into the U.S. market, we are seeking a hands-on IT Support Specialist who thrives in a fast-paced restaurant environment and wants to play a key role in building scalable operations from day one.

This is an opportunity to combine technical expertise with real-world operational impact in a growing, mission-driven organization.

Position Overview

The IT Support Specialist will serve as the frontline technical partner for our restaurant operations. You will ensure seamless performance of all in-store technologies — including POS systems, kitchen devices, kiosks, payment systems, and networking infrastructure — while supporting daily operational needs and long-term scalability.

This role is ideal for someone who enjoys solving problems in real time, working directly with store teams, and building systems that enable growth.

Key Responsibilities

Technical Troubleshooting & System Support

• Diagnose and resolve in-store technology issues, including:
  • POS systems
  • Kitchen Display Systems (KDS)
  • Self-order kiosks
  • Payment terminals
  • Networking equipment, routers, mini-PCs, printers
• Support reporting, stocktake & write-off processes
• Execute menu setup and system updates across multiple platforms
• Install and configure devices and applications
• Conduct routine system checks to minimize downtime
• Provide both on-site and remote support as required

User Support & Training

• Coach restaurant team members on system usage and best practices
• Communicate technical concepts clearly to non-technical staff
• Ensure smooth execution of menu updates and operational changes
• Serve as a trusted technology partner to shop teams

Operations & Vendor Coordination

• Work directly with restaurant operations in a fast-paced environment
• Recommend and implement technology improvements to enhance efficiency
• Coordinate with external vendors for repairs, escalations, and service issues
• Maintain hardware inventory and support procurement planning
• Participate in after-hours, weekend, and on-call support rotations
• Perform additional duties as assigned

Qualifications

Required Experience

• 2–4 years of hands-on technical support experience in restaurant or retail environments
• Experience supporting:
  • POS systems
  • Kitchen Display Systems
  • Self-order kiosks
  • Online ordering platforms
  • Order Management Systems
• Strong troubleshooting and analytical skills
• Self-motivated with a proactive, solution-oriented mindset
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Comfortable meeting tight deadlines

Preferred (Not Required)

• Programming experience (PHP, React, JavaScript)
• Basic knowledge of supply chain workflows (Purchase Orders, Cash Sales)
• AWS Cloud experience
• Linux-based OS experience
• NetSuite experience (strong advantage)

Our Culture

We operate as One Team. Our workplace values care, respect, transparency, and collaboration. We encourage creative thinking, cross-functional partnership, and a diverse, equitable, non-hierarchical environment where everyone can grow.

We believe passion, ownership, and integrity matter more than perfection.

If you are excited about meaningful hospitality and want to help build a strong operational foundation for a growing U.S. brand, we would love to meet you.

Compensation & Classification

Starting at $72,000 annually

Exempt position