We are a logistics company specializing in international freight forwarding and import/export operations. Our San Francisco branch is seeking a detail-oriented and motivated Import Coordinator to support ocean and air shipment operations and ensure smooth customs clearance and delivery processes.
Position Summary
The Import Coordinator is responsible for handling import shipments by ocean or air, supporting customs clearance procedures, and assisting export operations as needed. This position works closely with customers, carriers, customs brokers, and internal teams to ensure timely and accurate shipment processing.
Key Responsibilities
Import Coordination
Contact customers to gather shipment information and follow up on requests
Check customer EDI systems for additional shipment details
Coordinate with carriers, steamship lines, and airlines to obtain arrival information
Issue arrival notices and coordinate with customs brokers
Prepare customs/in-bond documentation and arrange deliveries
Expedite urgent shipments and send pre-alerts when necessary
Release shipments upon receipt of original bill of lading and/or payment
Coordinate special trucking arrangements and manage POD (Proof of Delivery)
Support Sales and Customer Service teams with import-related inquiries
Administrative Duties
Create and maintain shipment files
Input freight, terminal, documentation, and additional charges
Prepare and issue debit invoices to customers accurately and timely
Assemble brokerage and clearance documents for invoicing and customs purposes
Process T.E. entries, delivery orders, and related documentation
Maintain spreadsheets, reports, and digital document filing systems
Additional Responsibilities
Support export team when needed
Serve as backup for Logistics and Warehouse functions if required
Maintain compliance with company policies and ethical standards
Communicate effectively with internal teams and external partners
Maintain a clean and safe working environment
Qualifications
Education & Experience
High school diploma or GED required
1–3 months of related experience and/or training preferred
Skills & Competencies
Strong attention to detail and accuracy
Good written and verbal communication skills in English
Basic math skills
Strong organizational and multitasking ability
Dependable with strong follow-through
Team-oriented with good relationship-building skills
Technical Skills
Proficiency in Windows operating system and Microsoft Office
Ability to operate general office equipment
Compensation & Benefits
Hourly Rate: $24.00 – $28.00 per hour (DOE)
Eligible for company benefits (details provided during interview process)
Work Environment & Physical Requirements
Office-based environment with moderate noise level
No business travel required
Frequent sitting; occasional standing and walking
Ability to lift up to 25 lbs occasionally
Ability to read and analyze data on paper and computer screens