Japanese-Chinese Bilingual Customer Service Representative – Call Centre

Japanese-Chinese Bilingual Customer Service Representative – Call Centre

Location: Downtown Toronto, Ontario

Industry: Medical

Job Type: 6-Month Temp (with possibility of permanent placement)

Compensation: $20/hour

Hours: Full-time, 40 hours/week (5 days, Sunday–Saturday)

Shift: 9:45 AM – 6:15 PM during Eastern Standard Time / 10:45 AM – 7:15 PM during Daylight Saving Time, including a 30-minute unpaid lunch break. 5 days per week in the office.

About the Role

We are currently seeking a Japanese-Chinese Bilingual Customer Service Representative to join our client’s call centre team in downtown Toronto. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing exceptional customer care.

Key Responsibilities

• Act as a dedicated concierge assisting clients via telephone with all aspects of medical arrangements.
• Deliver outstanding customer service and support in both Japanese and Chinese.
• Accurately enter and maintain client information using computerized systems.
• Provide clients with information about product terms and conditions.
• Perform other related duties as required.

Requirements

• Fluent in Japanese and Chinese (spoken and written).
• Strong interpersonal and communication skills.
• Confident, reliable, motivated, and goal-oriented.
• Team player with excellent cooperation skills.

Why Join?

• Opportunity to work with a solid and respected organization.
• Great chance to transition from a temporary to permanent position.
• Competitive hourly wage and supportive team environment.

Additional Information

This is an existing vacancy. Pasona uses artificial intelligence (AI) on a limited basis to streamline certain aspects of the recruitment process. No hiring decisions are made using AI. Pasona prioritizes the human element of interviewing and engaging with candidates.