Japanese Bilingual Travel Advisor – Fulltime Work from Home position –

Industry：Travel

Job Title：Bilingual Japanese/English Travel Advisor

Working Hours: Monday through Friday, 9:00 AM to 5:30 PM Pacific Time

Location: Remote within the United States

Candidates located in the Central, Mountain, or Pacific Time Zones are preferred.

Salary: $20.00–$30.00 per hour(DOE) + Bonus

Job Summary

A travel management company is seeking an experienced bilingual Japanese/English Travel Advisor to support primarily corporate clients, including many Japanese-affiliated companies.

The Travel Advisor will be responsible for arranging domestic and international business travel, including air, hotel, and rental car reservations. This position requires a strong understanding of travel reservation systems, fare rules, preferred vendors, and commission structures. The successful candidate will provide high-quality customer service while identifying travel options that meet clients’ needs and support company revenue goals.

As this is a fully remote position, the ideal candidate must have prior travel industry experience, strong GDS skills, and the ability to work independently with limited supervision.

Key Responsibilities

• Arrange domestic and international air travel, hotel accommodations, and rental car reservations for corporate and individual clients.
• Support primarily corporate travel accounts, including Japanese-affiliated business clients.
• Communicate with clients in both Japanese and English by phone and email.
• Research and recommend appropriate travel options based on client preferences, company travel policies, schedules, and budgets.
• Create, modify, cancel, and manage travel reservations using a Global Distribution System.
• Review airfares, fare rules, ticketing requirements, penalties, and travel restrictions.
• Process ticket exchanges, reissues, refunds, and itinerary changes as needed.
• Provide timely assistance with schedule changes, cancellations, delays, and other travel-related issues.
• Maintain a strong understanding of preferred airlines, hotels, rental car companies, commission structures, and vendor programs.
• Maximize company revenue while providing accurate, responsive, and professional customer service.
• Maintain detailed and accurate client profiles, reservation records, and travel documentation.
• Coordinate with internal team members, vendors, and travel partners to resolve customer requests and issues.
• Manage multiple reservations and client requests in a consistently busy, year-round work environment.
• Perform duties independently while reporting to the Senior Manager.

Qualifications

• Previous professional experience in the travel industry is required.
• Hands-on experience using a GDS is required.
• Business-level proficiency in both Japanese and English is required.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills in both Japanese and English.
• Ability to work independently and remain productive in a fully remote environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience supporting Japanese corporate clients.
• Experience working for a travel agency or travel management company.
• Experience handling complex domestic and international business travel itineraries.
• Familiarity with preferred vendor programs and travel-industry commission structures.
• Candidates located in the Central, Mountain, or Pacific Time Zones are preferred.
• Ability to attend initial in-person training in Torrance, California.