Operation Staff

Job Title: Operations Staff

Japanese logistics company is seeking an Operations Staff member to support import/export logistics operations. This role involves coordinating shipments, preparing shipping documentation, communicating with customers and vendors, and ensuring smooth transportation and inventory processes.

Logistics Operations

• Arrange air, ocean, and trucking shipments
• Prepare and process shipping documentation, including AES filings
• Create HAWB and MAWB labels and apply them to cargo
• Process invoices and provide shipping documents to customers
• Coordinate with customers, vendors, partners, airlines, customs brokers, and trucking companies
• Arrange import shipments and monitor export/import deliveries
• Inspect cargo, assist with packing, and maintain inventory accuracy
• Troubleshoot shipment and logistics issues and escalate when necessary
• Suggest process improvements to prevent recurring issues
• Perform administrative duties as assigned

Customer & Administrative Support

• Input and maintain information for profit reports
• Handle E/L procedures according to company guidelines
• Report balance amounts and inventory information to customers
• File E/L documentation with customs in accordance with regulations
• Maintain knowledge of applicable laws, regulations, and airline requirements
• Provide administrative support as needed

Additional Responsibilities

• Utilize company resources and tools effectively to maximize productivity
• Participate in meetings and keep management informed of issues and updates
• Prepare reports, correspondence, and maintain accurate documentation
• Support general office and administrative functions
• Assist team members and provide coverage when needed
• Stay current with industry trends and job-related knowledge
• Apply constructive feedback to improve performance
• Support process improvement initiatives
• Maintain professional conduct, communication, and work standards

Qualifications

• Strong communication and organizational skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Detail-oriented with strong problem-solving abilities
• Team player with a customer-focused mindset
• Logistics, freight forwarding, import/export, or related experience is a plus