Account Manager – Inside Sales　

About the Role

We are seeking a customer-focused Account Manager – Inside Sales to manage customer accounts, process orders, coordinate shipments, and support business growth within a manufacturing environment. This role serves as a key liaison between customers, production, shipping, quality, accounting, and outside sales teams to ensure exceptional service and on-time delivery. This is a on-site job.

Key Responsibilities

• Manage customer inquiries, orders, and account-related requests.
• Build and maintain strong relationships with assigned customers and territories.
• Follow up on sales leads and identify opportunities for additional business.
• Process purchase orders and maintain accurate order records.
• Coordinate with production scheduling to meet customer delivery requirements.
• Plan shipments and communicate shipping instructions to internal departments.
• Provide customers with shipping documentation, including Bills of Lading and material certifications.
• Review customer concerns and collaborate with internal teams to implement corrective actions.
• Monitor inventory levels, manage order adjustments, and maintain material inventory records.
• Review open orders, transfer orders, and historical order activity to ensure accuracy.
• Support outside sales and accounting teams with pricing, invoicing, and customer-related issues.
• Maintain accurate product specifications and documentation.
• Perform additional administrative and customer support duties as assigned.

Qualifications

• Bachelor’s degree in Business, Marketing, Management, or a related field preferred.
• Experience in inside sales, account management, customer service, or order management.
• Manufacturing industry experience preferred.
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Excellent verbal and written communication skills.
• Customer-focused mindset with strong problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and collaborate effectively across departments.

Preferred Skills

• Account Management
• Customer Relationship Management (CRM)
• Order Processing
• Inventory Coordination
• Logistics & Shipping Coordination
• Sales Support
• Customer Service Excellence
• Problem Resolution
• Time Management
• Cross-Functional Collaboration

Work Environment

This position operates in a manufacturing and office environment and may involve occasional exposure to warehouse and production areas. Appropriate personal protective equipment (PPE) may be required when entering designated production spaces.