Operation Assistant – Japanese Bilingual

Location: Irvine, CA (on-site)

Employment Type: Full-Time

Pay Rate: $22/hour

FLSA Status: Non-Exempt

Position Summary

Seeking a detail-oriented Operation Assistant to support parts order processing, inventory control, shipping coordination, and customer service operations. This role works closely with internal teams, vendors, and customers to ensure timely parts support for both domestic and international operations.

About the Company

A global manufacturer and technology provider specializing in automated food processing equipment for food production industries. The company supports customers across North America with advanced machinery solutions, technical service, and parts support, while collaborating closely with its international headquarters and global operations.

Responsibilities

• Prepare parts quotations for domestic and international customers
• Process parts orders and manage back orders
• Coordinate shipping and invoicing using FedEx, UPS, and other carriers
• Prepare Proforma and Commercial Invoices
• Communicate with accounting regarding invoicing and past due status
• Process onsite service invoicing and cost transfers
• Manage inventory replenishment and warehouse stock control
• Investigate missing or lost parts
• Update product pricing, discontinued items, and customer information in the system
• Handle customer inquiries via phone and email
• Support additional projects and administrative tasks as assigned

Qualifications

• Associate’s or Bachelor’s degree preferred
• Strong organizational and communication skills
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and Windows environment
• Customer service experience preferred
• Japanese language skills are a plus
• Valid driver’s license required

Work Environment

• Office-based environment
• Occasional domestic or international travel may be required

Benefits

• Health insurance
• Paid time off
• Retirement benefits
• Partial commute support
• Career growth opportunities