Customer Service Representative, Passenger Service – Japanese Bilingual

A Japanese airline company is seeking a Passenger Service Representative to join its team at JFK Airport.

Location: JFK Airport, New York

Key Responsibilities:

• Support passengers with check-in, boarding, ticket verification, baggage handling, and customer inquiries

• Coordinate pre/post-flight operations, including catering, lounge support, special requests, and lost baggage handling

• Prepare operational documents and reports

• Respond to flight delays and irregular operations

• Monitor service quality and support contracted staff members

Requirements:

• Business-level English required

• Strong communication and teamwork skills

• Basic PC skills (Excel, Word; PowerPoint preferred)

• Valid U.S. driver’s license required

• Must be authorized to work in the U.S. without visa sponsorship

• Ability to handle physically active work including standing, walking, and lifting baggage

Schedule:

• 5-day rotating shift schedule

• Operating hours between 6:30 AM – 2:00 AM

• Weekend/holiday shifts and overtime is required

Compensation & Benefits:

• $26.80 – $28.13/hr

• Medical, Dental, Vision, Life Insurance

• 401(k) with company match

• Paid Vacation & Sick Leave

• Travel Benefits

• Airport parking support available

Additional Information:

Occasional travel for training or meetings may be required.

Disclaimer: This is a sample and anonymized job description for recruitment advertising purposes. Actual details may vary.