sales operations

Job Title : sales operations

Salary : $52k-$55K(DOE), non-exempt

Work Hours: 8:30-17:30 – 1h Lunch Break

Location : San Jose, CA Onsite

Position Summary

We are seeking a detail-oriented and proactive Sales Operations & Customer Support Coordinator to support order management, logistics coordination, and OEM customer account operations. This position will serve as a key liaison among customers, internal departments, and manufacturing sites in Japan to ensure smooth order fulfillment, on-time delivery, and efficient supply chain operations.

Key Responsibilities

1. Sales Administration & Order Management

• Create and manage Sales Orders (SO) and Purchase Orders (PO)
• Process sales transactions and issue customer invoices
• Review and process customer POs through customer systems and portals, including PO acknowledgment
• Maintain accurate order and customer records in ERP/customer systems

2. Delivery & Demand Planning Coordination

• Coordinate delivery schedules with factories, primarily in Japan
• Adjust shipment schedules based on customer required dates (Need Date)
• Support forecast-based purchasing and inventory planning
• Monitor order status and proactively communicate schedule changes

3. Shipping & Logistics Operations

• Arrange domestic and international shipments
• Track inbound/outbound shipments and manage logistics activities, including import/export coordination
• Prepare shipping documentation and coordinate with headquarters in Japan
• Work closely with freight forwarders and logistics providers to ensure timely delivery

4. OEM Customer Account Support

• Support management of OEM customer accounts, especially key accounts
• Monitor customer portals for demand forecasts and PO management
• Coordinate customer requests related to shipments, delivery schedules, and invoicing
• Maintain strong customer communication and ensure high service levels

5. Cross-Functional Coordination

• Act as a liaison between Japanese factories and overseas customers regarding procurement, delivery schedules, and shipping matters
• Coordinate with internal departments such as Sales, Accounting, and Logistics
• Support smooth communication and issue resolution among all stakeholders

Qualifications

• Experience in sales operations, order management, customer service, or supply chain coordination
• Knowledge of logistics, shipping, and import/export processes preferred
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and coordination abilities
• Proficiency in Microsoft Office and ERP systems
• Japanese language skills is a must.