Inside Sales Supervisor

Position: Inside Sales Supervisor

Department: Sales

Employment Type: Non-Exempt

Position Summary

We are seeking an organized and detail-oriented Inside Sales Supervisor to support our sales team by managing administrative, operational, and coordination tasks. This role enables sales managers to focus on revenue-generating activities by ensuring smooth internal processes and accurate data management.

Key Responsibilities

Sales Operations

• Maintain and update Microsoft Business Central (accounts, contacts, opportunities)
• Ensure data accuracy and track sales activities
• Generate weekly and monthly sales reports

Administrative & Coordination

• Coordinate meetings, product demos, and client communications
• Process orders and manage internal handoffs

Cross-Functional Communication

• Act as a liaison between Sales, Business Development, Quality, Production, and Logistics teams
• Support onboarding of new clients (customer registration)
• Follow up on internal deliverables and deadlines

Process Improvement

• Support stabilization of existing business operations
• Standardize templates, workflows, and documentation
• Identify inefficiencies and propose improvements

Qualifications

Required Skills

• Strong attention to detail
• Excellent organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Ability to learn Microsoft Business Central

Education & Experience

• Bachelor’s degree required
• 2–3 years of experience in sales support or customer service
• Experience with Microsoft Dynamics Business Central preferred

Success Metrics

• Accuracy of data in Business Central and Excel
• Satisfaction of the sales team
• Reduction in administrative workload for sales managers
• Timely completion of tasks and reports

Ideal Candidate

• Detail-oriented and process-driven
• Enjoys supporting others behind the scenes
• Takes ownership of tasks and follows through consistently
• Motivated by improving efficiency and enabling team success