Graduate Field Service Engineer – Korean & Mandarin Speaking

Our client is looking to expand their Equipment Engineering/Field Service Engineering team! People who bring fresh perspectives, new ideas, and unique skills to join us as a Graduate Field Service Engineer in the Chandler, AZ area.

Position Title: Graduate Field Service Engineer

Position Location: This position will require 60% travel between our office in Chandler, AZ and

customer sites.

Key Responsibilities:

After training period, you should be able to:

• Install, maintain, troubleshoot, and repair grinding, dicing, and laser equipment at customer sites, ensuring top-tier performance and customer satisfaction. Independently diagnose complex issues through rigorous electrical/mechanical procedural sequences.
• Document analytical steps and root causes for internal teams and customers.
• Foster strong customer relationships to provide reliable support onsite and offsite, including possible training of customers' personnel in servicing, maintenance, and operations of company products.
• Assist with translating technical materials and communicating with headquarters in Japan in Japanese.
• Work with cutting-edge robotics, cameras, electrical motor components, and sophisticated software.
• Participate in corporate activities focusing on deeper thinking, value exchange, and constant improvement.
• Perform other duties as assigned.

Preferred Experience and Qualifications:

• Bachelor of Science degree in any discipline preferred.
• Strong aptitude for electro-mechanical repair, with the ability to troubleshoot and fix intricate
• systems.
• Familiarity with lab instrumentation, CAD drawings, electrical diagrams, MS Office, and general
• computer programming.
• Knowledge of semiconductor processes, lasers fundamentals, optics fundamentals, or semiconductor industrial engineering and operation is a plus.
• 2-4 years of applicable working experience or hands-on experience with similar technical field (HVAC, Automotive, etc) is ideal.
• Military experiences are welcome.
• Bilingual (Korean, Chinese, Japanese, Spanish) is a plus.

Physical Requirements:

• Lift and move up to 30 lbs. and work in varied physical positions to access hard-to reach areas on our equipment.
• Wear personal protective gear for extended periods during on-site work.

Interpersonal Skills:

• Clear, concise, and effective communication skills to interact with colleagues, customers, and
• leadership.
• A high degree of self-motivation and creativity, with the ability to perform under pressure, even in
• challenging situations.
• A natural ability to build strong relationships, maintaining trust and teamwork within a global
• company, building upon company’s culture to help build an inclusive work environment.
• Willingness to lead peers on projects and act as a resource for colleagues.

Benefits

• Great bonus and recognition programs
• Generous paid time off and holidays
• Health Insurance
• Health Savings Account
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k) with matching
• Tuition Support
• Relocation Assistance