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IT Specialist

Job ID : 062004
Working type : Onsite
Education level : Bachelors Degree
Salary range : $65000 – $75000
Employment type : Full time
Experience level : Entry Level
Currency :
Job type : Permanent
Job location : Madison, AL, US
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City : Madison
State : AL
Country : US
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IT Specialist (SAP Support) – Madison, AL (On-site)

  • Full-time | $65,000–$75,000 DOE
  • Support a global automotive manufacturer supplying Mazda and Toyota, with a growing U.S. operation since 2019

Overview

This role sits at the intersection of IT and manufacturing operations, supporting SAP users across key business functions (SD/MM/PP/FICO). You’ll play a key role in keeping systems running smoothly in a production environment while working closely with internal teams and external SAP partners.


Key Responsibilities

  • Provide SAP end-user support across SD/MM/PP/FICO modules
  • Troubleshoot system issues (transactions, performance, login, errors)
  • Escalate complex issues to external SAP consultants as needed
  • Perform system health checks and monitor performance
  • Support SAP updates, testing, and enhancements
  • Train users and develop documentation/manuals
  • Track and document tickets, resolutions, and recurring issues
  • Collaborate with business units to align SAP functionality with operations
  • Ensure compliance with SAP security, roles, and data integrity standards

Additional IT Responsibilities

  • Support plant and office IT systems (hardware, software, network, telecom)
  • Troubleshoot manufacturing systems and equipment-related IT issues
  • Maintain IT equipment inventory and system configurations
  • Install, upgrade, and reallocate systems as needed
  • Support communication systems (phones, cabling, etc.)
  • Maintain security and virus protection across systems
  • Respond to IT issues impacting production operations

Qualifications

  • 1–3 years of SAP end-user support experience
  • Experience with SAP S/4HANA or ECC 6.0
  • Experience supporting users and creating documentation
  • Strong troubleshooting and problem-solving skills
  • Ability to work on-site in both office and manufacturing environments

Preferred

  • EDI experience (830/850/856/862/810/820/824)
  • Experience with IBM Sterling B2B or OpenText
  • Automotive or manufacturing industry experience
  • Exposure to SAP implementation or project work
  • Proficiency in MS Office (Excel, Word, PowerPoint)

Why This Role

  • Direct impact on production and operations in a manufacturing environment
  • Work with a global company known for engineering and manufacturing excellence
  • Exposure to multiple SAP modules and real-world business applications
  • Opportunity to grow within an expanding U.S. operation