Import Coordinator

Location

San Francisco, CA

On-site

Employment Type

Full-time / Non-Exempt

About the Company

We are a logistics company specializing in international freight forwarding and import/export operations. Our San Francisco branch is seeking a detail-oriented and motivated Import Coordinator to support ocean and air shipment operations and ensure smooth customs clearance and delivery processes.

Position Summary

The Import Coordinator is responsible for handling import shipments by ocean or air, supporting customs clearance procedures, and assisting export operations as needed. This position works closely with customers, carriers, customs brokers, and internal teams to ensure timely and accurate shipment processing.

Key Responsibilities

Import Coordination

• Contact customers to gather shipment information and follow up on requests
• Check customer EDI systems for additional shipment details
• Coordinate with carriers, steamship lines, and airlines to obtain arrival information
• Issue arrival notices and coordinate with customs brokers
• Prepare customs/in-bond documentation and arrange deliveries
• Expedite urgent shipments and send pre-alerts when necessary
• Release shipments upon receipt of original bill of lading and/or payment
• Coordinate special trucking arrangements and manage POD (Proof of Delivery)
• Support Sales and Customer Service teams with import-related inquiries

Administrative Duties

• Create and maintain shipment files
• Input freight, terminal, documentation, and additional charges
• Prepare and issue debit invoices to customers accurately and timely
• Assemble brokerage and clearance documents for invoicing and customs purposes
• Process T.E. entries, delivery orders, and related documentation
• Maintain spreadsheets, reports, and digital document filing systems

Additional Responsibilities

• Support export team when needed
• Serve as backup for Logistics and Warehouse functions if required
• Maintain compliance with company policies and ethical standards
• Communicate effectively with internal teams and external partners
• Maintain a clean and safe working environment

Qualifications

Education & Experience

• High school diploma or GED required
• 1–3 months of related experience and/or training preferred

Skills & Competencies

• Strong attention to detail and accuracy
• Good written and verbal communication skills in English
• Basic math skills
• Strong organizational and multitasking ability
• Dependable with strong follow-through
• Team-oriented with good relationship-building skills

Technical Skills

• Proficiency in Windows operating system and Microsoft Office
• Ability to operate general office equipment

Compensation & Benefits

• Hourly Rate: $24.00 – $28.00 per hour (DOE)
• Eligible for company benefits (details provided during interview process)

Work Environment & Physical Requirements

• Office-based environment with moderate noise level
• No business travel required
• Frequent sitting; occasional standing and walking
• Ability to lift up to 25 lbs occasionally
• Ability to read and analyze data on paper and computer screens