IT Support Engineer -Japanese bilingual

Job ID : 061758
Working type : Hybrid
Education level : All Education Levels
Salary range : $55000 – $80000
Employment type : Full time
Experience level : Entry Level
Currency :
Job type : Permanent
Job location : San Jose, CA, USA
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City : San Jose
State : CA
Country : USA
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*Japanese language skills are required.


Location: San Jose, CA

Salary: $55K-100K DOE

Work hours: 9am-5pm plus overtime depending on clients' needs


Responsibilities

• Configure internal-office server, PC, network, telephony hardware, and software for customers.

• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.

• Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.

• Provide supports of server, PC, network, telephony hardware, and software administration to customers.

• Perform installation and troubleshooting at site. (Required business trip.)

• Compose and issues work records and project records of installation and configuration for each customer.

• Report and archive actual solution and countermeasure of troubleshooting for future reference.

• Report the status of each project and troubleshooting progress to your team/project leader.

• Perform product research and market trend analysis as requested by your team leader.

• Draft proposal and/or quotation for customers as requested by your team leader.

• Control projects, vendors and sub-contractors for delivery and completion of projects on time.


Technical Qualifications

Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet the customer’s requirement.

• Microsoft, Citirx, VMware and other major software vendor's product.

• Cisco, Fortinet, Palo Alto and other major network vendor’s devices.

• Unix/Linux, Windows server operation and maintenance.

• Security software and solutions for servers and PCs.

• Local and Wide Area Network technologies.

• Virtualization and storage technologies.


Requirements

• Bilingual in Japanese and English (business level or higher).

• Experience in IT Help Desk / Technical Support for customers.

• Experience with server, PC, network, and telephony hardware/software installation, configuration, and troubleshooting.

• Experience providing on-site and remote technical support.


To apply please email your resume to myamamoto@pasona.com