Account Manager

Company : Japanese high-tech related company

Salary : $51k-$90k

Work Hours: 8:30-5:15 – 1h Lunch Break

Location : Morgan Hill, CA *Hybrid Work, 1-3 times a week in office 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Build, manage, and nurture customer relationships by providing exceptional customer service and support.

• Proactively identify new business opportunities.

• Execute sales strategies across the Hard Disk Drive, semiconductor, Microelectronics industries, etc.

• Meet and exceed sales quotas and performance targets consistently.

• Deliver accurate quotations using company templates to customers in a timely manner.

• Collaborate with internal teams to ensure smooth and efficient processing of customer orders, deliveries and transactions.

• Maintain accurate and up-to-date records of customer interactions and sales activities using company’s system and applications.

• Regularly report sales activities, customer insights, and progress to the sales manager.

• Builds and maintains a network of sources from which to identify new sales leads.

• Communicates with customers and leads to identify and understand their products and needs; identifies and suggests products and services to meet those needs.

• Demonstrates the functions and utility of products or services to customers based on their needs.

• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise.

• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.

• Regularly report sales activities, forecasts, customer insights, and progress to the sales manager.

• Own and manage assigned customer accounts to ensure retention, contract stability, and long-term partnership development.

• Monitor customer demand forecasts and coordinate internally to ensure supply continuity and inventory alignment.

• Manage contract renewals, pricing adjustments, and commercial terms in accordance with company regulations.

• Monitor customer payment performance and coordinate with finance to ensure timely collection.

• Track account performance metrics including revenue stability, margin maintenance, and customer satisfaction levels.

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Proven experience in a similar role, preferably in sales or account management

• Bachelor’s degree is preferred but not required.

• Strong understanding of customer needs

• Excellent written, verbal, and negotiation skills.

• Ability to present and negotiate with customers.

• Proficiency in Microsoft Office Suite and familiarity with CRM or ERP systems.

• Ability to work independently while collaborating effectively with cross-functional teams globally.