Sales Assistant

Company : Electronic components related company

Salary : $50k-60K(DOE), non-exempt

Work Hours: 7:30-16:30 – 1h Lunch Break

Location : Santa Clara, CA Hybrid Work is considerable, 2-3 days at the office

General Position Summary

This position is responsible for supporting clerical duties for Sales Representatives by developing purchase orders, invoices, and other sales-related documents as well as responding to inquiries from customers.

Essential Job Functions

Sales Assistant：

• Obtains necessary information from each Sales Rep. in order to prepare necessary documents such as quotations.
• Prepares documents for daily shipment.
• Prepares invoices when necessary and sends them out; processes payments.
• Searches inventory records to determine if the products on hand are in sufficient quantity; updates inventory lists up-to-date.
• Assures that the ordered products are delivered on schedule, at the negotiated price, and meets the quality standards of the company.
• Responsible for the accurate entry, maintenance, and submission of purchase orders based on customer demand as well as stock replenishments.
• Coordinates appropriate methods needed to distribute products in a cost-effective manner to and from the supplier.
• Responsible for inventory control and any issues with purchased products.
• Works with the freight forwarders regarding the warehouse activities in managing shipment schedule, flight delivery schedule, inventory levels, inventory receipts, physical inventory, product labeling, and packaging requirements.
• Forecasts and reports the quantities and amounts of the products required to be purchased.
• Prepares sales-related reports and submits them to the management.

Customer Service：

• Responsible for answering customers’ questions and inquiries about the products.
• Stays involved and works closely with customers for smooth transactions.
• Receives and processes orders provide information regarding current pricing, changes in service, discontinuance of items, and shipping.
• Identifies and resolves client concerns; Resolves customers’ complaints via phone and/or email.

Logistics：

• Assembles customer orders, in accordance with specific requirements provided; ensures to complete them according to the shipping schedule provided.
• Performs inspections to ensure no visible damages to the products and/ or inspection of counterfeit goods.

Industry Knowledge/Time Management：

• Acquires and utilizes knowledge of the semiconductor industry and electronic components.
• Improves time management skills to effectively manage time and increase productivity.

OTHER&MISCELLANEOUS

• Seeks constant improvement, more efficient and less expensive ways and means in work processes. • Performs special projects and other miscellaneous duties as assigned by the Manager.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to management for a solution.
• Maintains good communication with management, office staff members, and outside contacts.

Education Experience

• Bachelor’s degree (B.A.) from a four-year university; or equivalent combination of education and experience.

Work Experience

• Related experience of three years or more in the Administration/Purchasing Department.