Freight Forwarding Clerk -Japanese Bilingual

Job ID : 061629
Working type : Onsite
Education level : All Education Levels
Salary range : $50000 – $60000
Employment type : Full time
Experience level : Entry Level
Currency :
Job type : Permanent
Job location : Torrance, CA, US
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City : Torrance
State : CA
Country : US
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Freight Forwarding Clerk

Location: Torrance, CA

Employment Type: Full-time, Non-Exempt

Work Hours: Monday – Friday, 8:30 AM start (8-hour shift). Flexible end time between 5:00 PM – 5:30 PM depending on lunch break (30–60 minutes).

 

Overview

A global logistics company is seeking a Freight Forwarding Clerk to support import and export operations. This position is responsible for coordinating international shipments and ensuring smooth transportation processes based on customer requirements.

This is a great opportunity for candidates interested in building a career in freight forwarding, logistics coordination, and international trade operations.

 

Key Responsibilities

Import / Export & Logistics Coordination

  • Coordinate international shipments and determine the most efficient transportation route
  • Arrange packaging and shipping methods based on cargo type, weight, cost, and delivery requirements
  • Prepare and review shipping documents required for transportation and insurance purposes
  • Work closely with third-party vendors to ensure timely delivery and smooth transportation processes
  • Track shipment status using internal systems and provide updates as needed
  • Arrange payment of freight charges and other related fees
  • Provide accurate shipment details to customs brokers for timely customs clearance

Quotation & Billing Support

  • Prepare quotations based on customer requests
  • Negotiate with subcontractors and vendors to maintain competitive pricing and profitability
  • Issue invoices to customers based on agreed quotations

Customer Support & Process Improvement

  • Respond to customer inquiries and support issue resolution in a timely manner
  • Assist with claims and troubleshooting, escalating complex issues when necessary
  • Update and maintain Standard Operating Procedures (SOPs)
  • Support continuous improvement efforts to increase efficiency and reduce costs

Other Duties

  • Maintain organized shipment records and documentation
  • Ensure compliance with company policies and procedures
  • Perform special projects and additional duties as assigned

 

Qualifications

  • High school diploma or GED required
  • 1+ year of related work experience preferred
  • Experience in freight forwarding, logistics, import/export, or supply chain operations is a plus
  • Strong organizational skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to multitask and prioritize work in a fast-paced environment
  • Basic computer skills (Microsoft Office, Windows environment)

 

Work Environment & Physical Requirements

  • Office-based position
  • Occasional local or domestic travel may be required (rare)
  • Ability to sit, stand, and walk throughout the workday
  • Ability to occasionally lift up to 30 lbs

 

Ideal Candidate Profile

The ideal candidate is proactive, detail-oriented, and customer-focused, with the ability to coordinate multiple shipments while maintaining accuracy and efficiency.