Import/Export coordinator

Job Description: Import/Export Agent (Air & Ocean Import)- Japanese Bilingual

Location: Atlanta, GA

Position Type: Full-time (hourly)

Pay Range: $25–$27/hour (depending on experience)

Title: Import/Export Agent / Import/Export Associate

Position Summary

We are currently seeking an experienced Import/Export Associate (Import/Export Agent) in the New York area. The ideal candidate will have strong hands-on experience in Air Import and Ocean Import operations, along with the ability to communicate effectively in Japanese and familiarity with workflows at a Japanese freight forwarder.

Key Responsibilities

• Manage end-to-end Air Import and Ocean Import shipments, ensuring smooth and timely processing
• Prepare and review import documentation such as invoices, packing lists, arrival notices, and delivery orders
• Coordinate shipment schedules and delivery arrangements with airlines, ocean carriers, trucking companies, warehouses, and customers
• Ensure compliance with U.S. customs regulations and internal SOPs
• Track shipments and proactively resolve any delays, discrepancies, or documentation issues
• Communicate with internal teams, overseas offices/agents, and customers (including Japanese-speaking clients)
• Maintain accurate shipment records and update operational systems accordingly
• Provide high-level customer service and support related to import/export operations

Required Qualifications

• Strong ability to independently handle Air Import and Ocean Import operations at an advanced level
• Japanese language proficiency
• Prior experience working for a freight forwarder
• Solid understanding of import documentation and logistics operations
• Strong organizational skills and ability to manage multiple shipments simultaneously
• Comfortable working in a fast-paced environment

Preferred Qualifications

• Experience supporting both import and export operations (in addition to imports)
• Familiarity with major forwarding systems (e.g., CargoWise or similar)
• Customer-facing experience with Japanese corporate clients

Compensation & Benefits

• Hourly rate: $25–$27/hour
• Additional benefits package details to be provided during interview process