Ground Service Agent (Passenger Service) – Japanese Bilingual Preferred

Ground Service Agent (Passenger Service) – Japanese Bilingual Preferred

Location: Dallas/Fort Worth International Airport (DFW)

A leading international airline is seeking a Japanese-English bilingual Ground Service Agent to provide high-quality passenger services at DFW Airport. This role is ideal for candidates with airline, travel, or hospitality experience who enjoy supporting international travelers.

Key Responsibilities

• Assist passengers with check-in, boarding passes, and travel document verification
• Support boarding and gate operations, including announcements
• Assist arriving and connecting passengers, including Japanese-speaking customers
• Provide professional customer service during delays, cancellations, and rebookings
• Coordinate with airline and airport teams to ensure smooth daily operations
• Attend training programs and support short-term assignments at other U.S. airports

Work Schedule

• Full-time, shift-based (40 hours/week)
• Typical shift: 6:00 AM – 2:00 PM (may vary by season)
• Must be flexible to work weekends and holidays
• 90-day probationary period
• 1-year contract with potential for permanent employment

Compensation & Benefits

• Hourly pay: $19.00 – $22.00 (DOE)
• Performance-based bonus
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Airline travel benefits (standby flights)
• Paid sick leave and vacation

Qualifications

• Legal authorization to work in the U.S.
• Fluent in English; Japanese language skills preferred
• Customer service or hospitality experience preferred (airline experience a plus)
• Strong communication skills and hospitality mindset
• Ability to remain calm in fast-paced or irregular operations
• Must pass background check and drug screening