Mover Leader

Employment Type: Full-time, Permanent

Salary: $50,000–$55,000

Job Category: Logistics / Import & Export

Language: English/Japanese

Position Overview

A global logistics organization with deep roots in international freight forwarding and supply chain services is seeking a Mover Leader to oversee and grow its moving services business. This role is responsible for managing day-to-day branch operations while driving service quality, operational efficiency, and business growth.

The ideal candidate brings hands-on experience in the moving industry, strong leadership skills, and the ability to manage both people and processes in a customer-focused environment. Japanese language ability is preferred due to coordination with global teams and headquarters.

Key Responsibilities

• Oversee all operational aspects of the moving business, including field operations, customer service, administration, HR coordination, and sales support
• Manage daily branch activities to ensure high service quality, efficiency, and compliance with company standards
• Assess local market conditions and identify current and potential sales opportunities
• Develop operational plans, forecasts, and financial objectives aligned with business goals
• Monitor performance metrics and ensure branch targets and KPIs are met
• Prepare, manage, and control branch budgets; allocate resources appropriately
• Lead, train, and develop branch staff through coaching, performance feedback, and motivation
• Identify operational challenges and implement corrective actions to support continuous improvement
• Share best practices, market intelligence, and operational insights with other branches and headquarters
• Address customer and employee issues promptly and professionally to maintain high satisfaction levels
• Ensure compliance with all applicable laws, regulations, and internal policies
• Build relationships within the local business community to strengthen brand presence and reputation

Qualifications & Requirements

• Prior experience in a moving company or relocation services environment strongly preferred
• Proven leadership experience managing teams and day-to-day operations
• Strong organizational, communication, and problem-solving skills
• Ability to manage budgets, forecasts, and operational reporting
• Customer-focused mindset with experience resolving service issues
• English and Japanese language ability
• Familiarity with logistics, transportation, or international operations is a plus

What This Role Offers

• Leadership responsibility within an established global logistics organization
• Opportunity to grow and shape a specialized moving services operation
• Exposure to international logistics practices and cross-border coordination
• Stable full-time role with competitive compensation