Branch Manager

Branch Manager – International Freight Forwarding

Job Type: Full-time | On-site

Job Summary

We are seeking an experienced Branch Manager to lead and grow a high-volume International Freight Forwarding operation. This role has full responsibility for branch performance, including P&L ownership, operational excellence, customer satisfaction, and team leadership. The Branch Manager plays a key role in executing strategic initiatives while driving continuous improvement and profitable growth.

Key Responsibilities

• Lead day-to-day branch operations across Air Freight, Ocean Freight, and Customs Brokerage
• Own P&L performance, budgeting, forecasting, and KPI management
• Translate corporate and regional strategies into executable branch-level plans
• Drive process improvement initiatives using continuous improvement / Kaizen principles
• Build, mentor, and develop a high-performing leadership team and staff
• Conduct performance evaluations, coaching, and employee development planning
• Foster a culture of integrity, accountability, collaboration, and customer focus
• Maintain and grow key customer relationships; engage directly with customers as needed
• Analyze operational performance, costs, and service quality to ensure goals are met
• Collaborate closely with regional leadership and product leaders to align strategy
• Lead special projects and initiatives as assigned

Qualifications

• 7–10 years of experience in International Freight Forwarding or Logistics
• Minimum 3 years in a leadership or branch management role
• Strong working knowledge of air, ocean, and customs operations
• Proven experience managing budgets, P&L, and operational KPIs
• Bachelor’s degree in Business, Logistics, or a related field
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication, presentation, and interpersonal skills
• Ability to influence without direct authority
• Experience working in complex, fast-paced environments
• Ability to handle sensitive and confidential information with discretion

Additional Information

• Position may require up to 15% domestic and international travel

Note: This is a summarized description. A detailed version will be provided later.

How to Apply: Please email your resume to nkagaya@pasona.com