Lounge Staff

Job ID : 061388
Working type : Onsite
Education level : All Education Levels
Salary range : $19 – $20
Employment type : Full time
Experience level : Entry Level
Currency :
Job type : Permanent
Job location : Honolulu, HI, USA
Job title :
Job salary :
Job salary currency :
Job salary unit :
Company name :
Company website :
Company tagline :
Company twitter :
Company video :
Location :
City : Honolulu
State : HI
Country : USA
Application :
Job expires :
Remote position :

Position: Full-Time Lounge Staff

Location: Honolulu, CA

About the Role

Seeking four full-time, customer-oriented professionals to join our team in Waikiki. This position is ideal for individuals who enjoy providing high-quality hospitality in a Japanese-style service environment while supporting travelers from Japan and around the world.

 

Employment Type

  • Full-time (40 hours per week)
  • 5 days per week, including weekends and holidays

 

Work Schedule

  • Shift-based schedule aligned with lounge hours (9:00 AM – 6:00 PM)
  • Must be available for both shifts:
    • Early Shift: 8:45 AM – 5:15 PM
    • Late Shift: 10:00 AM – 6:30 PM

Compensation

  • Annual Salary: $41,600
  • Hourly Rate: $20.00
  • Paid bi-weekly
  • Salary Review: Once a year (based on performance)
  • Bonus: Once a year (based on performance and company results)

 

 

Key Responsibilities

  • Provide exceptional customer service throughout the lounge
  • (reception, standing counter, and seated desk service)
  • Assist customers with inquiries related to:
    • Cards
    • Partner merchants
    • Local tourism and travel information
  • Arrange services such as:
    • Optional tours
    • Restaurant reservations
    • Rental cars
    • Spa bookings
  • Handle emergency support cases:
    • Lost or stolen cards
    • Sudden illness or injury
    • Card insurance-related inquiries
  • Perform administrative tasks including data entry and filing

 

 

Qualifications

  • Work Authorization:
  • Must be legally authorized to work in the U.S. (U.S. citizen, Permanent Resident/Green Card holder, or valid work authorization).
  • Visa sponsorship is not available.
  • Language Skills:
    • Fluent in Japanese and English
    • Japanese proficiency must include polite/business-level communication (keigo), reading, and writing
  • Computer Skills:
    • Basic PC skills required (Windows / Microsoft 365)
  • Personal Attributes:
    • Strong customer service mindset inspired by Japanese hospitality
    • Team-oriented with a cooperative and positive attitude
    • Prior customer service experience is a plus, but not required

 

Benefits

  • Health Insurance (HMSA / PPO):
  • Medical / Dental / Vision / Prescription
  • 401(k):
  • Transportation Allowance:
    • Full reimbursement for monthly The Bus or Biki bike passes
  • For car commuters: 50% parking fee reimbursement
    • No double benefits

Time Off

Vacation Leave:

  • 6.67 hours per month until the 5th year of employment
  • Accrual cap varies by years of service
  • Available after 6 months of employment

Sick Leave:

  • 8 hours per month (up to 320 hours)
  • Available after 90 days of employment