Customer Service/Lounge Staff-Japanese Bilingual

Job ID : 061321
Working type : Onsite
Education level : All Education Levels
Salary range : $19 – $21
Employment type : Full time
Experience level : Mid Level
Currency :
Job type : Temporary
Job location : Honolulu, HI, US
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City : Honolulu
State : HI
Country : US
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Position

Lounge Staff (Customer Service)

Job Overview

We are looking for friendly and service-oriented Lounge Staff to join our team in Hawaii. This role is ideal for individuals who enjoy providing excellent customer service in a relaxed yet professional lounge environment. You will support guests visiting the lounge and assist with daily operations.

 

Work Location

  • Waikiki
  • Ala Moana
  • Candidates must be able to work at both locations.

Salary

USD $19–21 per hour

Compensation will be determined based on skills and experience.

Working Hours

Shift-based schedule according to lounge operating hours (10:00 AM – 8:00 PM)

*Part-time considerable. 


  • Early Shift: 9:00 AM – 6:00 PM (1-hour break included)
  • Late Shift: 11:30 AM – 8:30 PM (1-hour break included)


Please note that working hours may be subject to change.

 

Job Responsibilities

Main Duties: Lounge Operations

  • Welcoming and assisting guests at the lounge reception
  • Maintaining the lounge environment (cleaning, organizing, restocking supplies)
  • Handling stroller and umbrella rentals, as well as luggage storage
  • Data entry and simple reporting tasks using Excel or similar tools

 

Additional Duties: Customer Inquiries & Support

  • Providing information on campaigns and promotions
  • Distributing and explaining promotional materials
  • Assisting customers with credit card theft or loss, including immediate reissuance support
  • Explaining credit card usage, reward points, and overseas travel insurance/benefits

 

Qualifications

  • Able to work at both Waikiki and Ala Moana locations
  • Transportation allowance provided (bus pass or parking reimbursement, up to a limit)
  • Availability to work on weekends (Saturday and/or Sunday is highly preferred)
  • Flexible to work both early and late shifts
  •  Available for full-time work (5 days per week) preferred but Part-time can be considered
  • Bilingual: Fluent Japanese and conversational English
  • Must have valid work authorization in the U.S.
  • Candidates with OPT (recently started or starting soon) are welcome to apply