Sales Operations Coordinator

Position: Administrative and Logistic Operations Coordinator

Location: Torrance, CA

Company: Engaged in the planning, manufacturing, importing and distribution of licensed character merchandise in the US. The company offers a wide range of consumer goods, including lifestyle and gift items.

Work Hours: M- F 8-5 (1 hour non-paid lunch)

Work Style: On-Site

Pay Range: $24-26/hour

Benefit: Health Insurance Allowance up to $500/month, 401K, PTO, Paid Holidays

Position Summary

The Administrative and Logistic Operations Coordinator will be responsible for supporting the company’s import, shipping, invoicing, purchase order handling, and customer service operations. This role requires strong communication skills in English, high attention to detail, and the ability to coordinate effectively with internal teams, customers, warehouses, freight forwarders, and customs brokers. The position also includes general administrative support duties to ensure smooth daily operations.

Key Responsibilities

1. Import Operations

• Coordinate with freight forwarders and customs brokers regarding incoming shipment status.

• Track shipment timelines and ensure all required documents are prepared accurately and on time.

• Communicate any shipment delays or issues to relevant internal stakeholders and logistics company.

2. Shipping Operations

• Issue shipping instructions to warehouse partners.

• Monitor outbound shipments and follow up to ensure timely dispatch.

• Maintain accurate shipping records and monitor inventory movement as needed.

3. Invoicing & Accounts Receivable

• Prepare and issue invoices to customers.

• Track and follow up on outstanding payments.

• Maintain accurate financial documentation and support month-end processes as required.

4. Purchase Order (PO) Handling

• Enter, update, and maintain purchase orders in the system accurately and in a timely manner.

• Coordinate with internal teams to confirm PO details, delivery schedules, and any required documentation.

• Monitor PO status and follow up on discrepancies or required adjustments.

5. Customer Service

• Respond to customer inquiries in English regarding orders, shipments, product information, and billing.

• Provide timely solutions and escalate issues internally when necessary.

• Maintain strong customer relationships through prompt and professional communication.

6. Miscellaneous Administrative & Office Support (MISC)

• Handle general office administrative tasks such as answering phone calls, managing incoming/outgoing mail, and organizing documents.

• Support office operations including supply management, coordination of service providers, and basic facilities-related tasks.

• Assist management and team members with ad hoc administrative duties as needed.

Qualifications

• Experience in logistics, import/export coordination, or administrative operations preferred.

• Strong written and verbal communication skills in English.

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Knowledge of QuickBooks is a big plus

• Ability to multitask and prioritize in a fast-paced environment.

• High attention to detail and accuracy.

• Japanese language ability is a highly plus