Inside sales

Inside Sales Representative – Lexington, KY

Salary Range: $45k-$55k

Workstyle: Full time onsite

Benefits: Health, dental, vision, 401k, etc.

Requirements & Preferences

• 1+ year of experience in inside sales, customer service, or related role
• Business-level English; Japanese language ability preferred (conversational or higher)
• Strong organizational and communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple tasks and prioritize effectively

Customer Relations

• Serve as the primary point of contact for 5–10 assigned customers (in coordination with outside sales staff)
• Research new projects and propose suitable products
• Pursue new business opportunities through market trend analysis and customer development
• Prepare and submit customer quotations; follow up to ensure satisfaction and capture orders

Quotations

• Communicate with suppliers, including group companies in Japan, Thailand, and Canada, to obtain accurate pricing and delivery schedules

Internal Operations

• Collaborate with outside sales and accounting to ensure accurate transaction recording
• Manage customer order database and maintain updated sales forecasts
• Process customer purchase orders and issue shipping instructions
• Facilitate clear communication between customers and suppliers
• Monitor shipping and product delivery status, responding promptly to issues

Packing and Shipping

• Assist with packing and shipping operations as needed
• Prepare customer order lists, pack and label shipments, and arrange delivery via carrier or direct sales staff

Inventory and Logistics

• Receive incoming products, verifying quality and quantity
• Track back orders and incoming shipments
• Conduct monthly inventory counts and prepare stock reports

Other Duties

• Perform additional responsibilities as assigned, which may include adjustments to duties or reporting lines based on company needs