Office Assistant

Office Assistant

Location: Novi, Michigan (on-site)

Compensation: from $20/hour

Hours:

• Full-time: 8 hours/day
• Employment Type: Full-time (no remote work)

Company Overview

A growing international company in the machinery and equipment industry is seeking an organized, reliable Office Assistant to support day-to-day administrative and logistics operations at their Novi, Michigan location. This is a hands-on, in-office role with flexible options for full-time or part-time schedules.

Position Summary

The Office Assistant plays a key role in supporting office administration, customer service, shipping coordination, document handling, and basic accounting functions. Ideal candidates will be detail-oriented, proactive, and comfortable managing a variety of responsibilities in a dynamic team environment.

Key Responsibilities

• Answer and forward phone calls professionally
• Provide customer support via phone, fax, and email
• Manage customer files and perform general office administration tasks
• Create and manage invoices using QuickBooks Online
• Maintain cloud-based document records (invoices, permits, agreements, etc.)
• Process parts orders (select, label, pack, and ship)
• Coordinate shipments, track delivery status, and handle shipping claims
• Assist with exporting and tracking parts internationally
• Perform customer credit checks and follow up on accounts receivable and past due payments
• Support sales by sending product information, pricing, and sales materials
• Manage incoming and outgoing mail/packages
• Maintain and update CRM data and administrative manuals
• Prepare reports and assist with continuous improvement (Kaizen) activities
• Maintain office and shipping supplies
• Support warehouse organization and inventory (counts, backorder handling, reordering)

Qualifications

Required:

• Strong proficiency in Microsoft Excel, Word, and Outlook
• Experience using QuickBooks Online
• Familiarity with CRM systems and cloud-based document management
• Basic knowledge of logistics, shipping procedures, or inventory tracking
• Experience handling invoices, AR, and customer documentation
• SAP experience is a plus

Preferred:

• Excellent verbal and written communication skills
• Highly organized and able to manage multiple tasks and priorities
• Strong attention to detail, especially with numbers and documentation
• Proactive and able to work independently in a fast-paced environment
• Comfortable supporting team members and taking initiative
• Bilingual in Japanese and English is a plus, especially for internal communication and training, however it is not a requirement

Other Details

• Potential future opportunity for full-time regular employment based on performance

This job description is intended to provide a general overview of the position and its responsibilities. It is not a comprehensive list of all duties, responsibilities, or qualifications that may be required. Duties may evolve or change based on business needs.

To apply, please email your resume to dpentony@pasona.com.