Senior Technical Support Representative
Job ID : 021167
Working type : Hybrid
Education level : Associate Degree
Salary range : $55000 – $55000
Employment type : Full time
Experience level : Entry Level
Currency :
Job type : Permanent
Job location : Brea, CA, US
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Location :
City : Brea
State : CA
Country : US
Application : info@aukrim.com
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Remote position : 0
Join a multicultural entertainment company as a Senior Technical Support Representative. You’ll support technicians, coordinate operations, manage vendors, and act as a key communication bridge across departments.
What You’ll Do
- Support daily technical and operational tasks
- Answer/route calls and review store reports
- Maintain vendor relationships and contact lists
- Liaise between Tech Dept., internal teams, and external partners
- Interpret between English ↔ Japanese
- Coordinate technician travel
- Assist with game installations, updates, and layout changes
- Manage parts inventory and verify store orders
- Handle supply requests, shipping, and equipment coordination
- Help with payments and new store setups
What You Need
- Strong MS Office skills (Excel required)
- Bilingual English/Japanese
- Excellent communication & organizational skills
- Detail-oriented and able to multitask