IT System Administrator

Job Summary

Our client is seeking a proactive and highly motivated Japanese Bilingual IT Systems Administrator to support secure, stable, and efficient IT operations across multiple offices and global teams. This role serves as a key on-site IT owner while collaborating closely with overseas stakeholders, including Japan HQ and European teams. The ideal candidate is hands-on, service-oriented, and thrives in a fast-paced, international environment.

Responsibilities

• Provide end-user IT support and systems administration across multiple facilities
• Maintain and support office networks, devices, and security infrastructure
• Administer Microsoft-based environments including Office 365, device management, and identity management tools
• Manage endpoint devices and mobile environments using modern device management platforms
• Monitor and respond to IT security events and support incident response activities
• Coordinate with global IT teams to ensure system stability, uptime, and continuous improvement
• Support IT service management processes and contribute to documentation and process optimization
• Participate in flexible working hours to support meetings with Japan HQ and Europe
• Travel domestically and internationally as required (approximately 15–25%)
• Other duties might be assigned by managers.

Required Qualifications

• Japanese and English bilingual proficiency (fluent reading, writing, and speaking required)
• 3–5+ years of experience in IT systems administration or IT support roles
• Experience supporting IT operations across multiple offices or facilities
• Strong knowledge of Microsoft environments, device management, ITSM platforms, and security tools
• Familiarity with network fundamentals, endpoint security, and software application management
• Strong communication skills with the ability to work across cultures and time zones
• Proactive, energetic, and motivated mindset with a focus on continuous improvement
• Ability to lift up to 15 lbs and perform standard office physical tasks
• Willingness to travel domestically and internationally as required

To apply, please send resume to abutterfield@pasona.com