Position Overview
We are seeking an Inside Sales Representative to join a growing sales team in Duluth, Georgia.
This position manages assigned customer accounts and supports both existing and prospective customers throughout the sales process. The Inside Sales Representative serves as a key point of contact for customers, responding to inquiries, preparing quotations, following up on sales opportunities, and coordinating with Outside Sales and internal departments.
The ideal candidate is customer-focused, organized, and comfortable managing multiple priorities while maintaining accurate customer and sales information in CRM.
Key Responsibilities
- Manage assigned customer accounts and build strong relationships through regular communication and follow-up.
- Respond to customer inquiries by phone, email, Live Chat, and other communication channels.
- Provide information regarding products, pricing, availability, delivery, and other general sales inquiries.
- Identify potential sales leads and business opportunities from incoming customer inquiries.
- Prepare and issue quotations in accordance with company pricing guidelines.
- Follow up on open inquiries and quotations and maintain accurate opportunity status and customer feedback in CRM.
- Coordinate with Outside Sales, Engineering, Purchasing, Accounting, Production, and other internal teams to address customer needs.
- Maintain accurate customer, quotation, opportunity, forecast, and meeting information in CRM.
- Monitor customer orders and inventory status and communicate significant changes in demand or forecasts.
- Review account activity and provide sales forecasts and periodic activity reports.
- Support customer retention and identify opportunities to grow existing business.
- Assist with trade shows, exhibitions, and other business development or marketing activities as needed.
- Participate in annual physical inventory and other operational activities as required.
Qualifications
- Bachelor’s degree in Business, Engineering, or a related field preferred, or an equivalent combination of education and relevant experience.
- 2–3 years of experience in inside sales, sales support, customer service, account management, or a related field preferred.
- Strong customer service, communication, and relationship-building skills.
- Ability to manage multiple customer inquiries and priorities in a timely and organized manner.
- Experience with CRM or similar sales/account management systems.
- Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
- SAP experience is preferred but not required.
- Ability to read, write, and communicate effectively in English.
- Ability to work independently while collaborating effectively with sales and internal teams.
Work Environment
This is an on-site position in Duluth, GA, and regular attendance at the office is required.
The position is primarily office-based and may occasionally require domestic travel, work outside normal business hours, participation in annual physical inventory, and lifting or moving items weighing up to 25 pounds.
